Writing Part 2.
Dear Resident,
Thank you for contacting the council about your recent experience with our new neighbourhood parking permit system. We aim to make the process clear and accessible for all residents.Firstly, we would like your opinion of the online application process. Was it easy to complete? (1)
Secondly, please share your views on the payment stage. Did it work as expected? (2)
Finally, do you have any suggestions for improving the service for residents? (3)Yours faithfully,
Customer Support Team
Local Council
Your notes:
- Application form kept resetting; had to upload documents twice
- Payment page failed once and you weren’t sure if you’d been charged; stressful
- Suggest: clearer error messages + confirmation email immediately + phone support for older residents
Writing Part 3
Food waste and “best before” dates
Your notes:
- Many people throw food away because they confuse “best before” with “use by”
- “Best before” is about quality; “use by” is about safety (especially for meat/fish/dairy)
- Benefits of clearer labelling: less waste; lower household costs; reduced environmental impact
- Drawbacks/risks: people may take safety less seriously; inconsistent labels across brands
- Solutions: standardised labels, clearer guidance, and public campaigns on storage and smell/appearance
Changes after clearer labelling campaigns (selected countries/cities)
| Place | Location | Year introduced | Estimated reduction in household food waste | Population |
| Copenhagen | Denmark | 2019 | -12% | 0.8 million |
| Glasgow | United Kingdom | 2020 | -9% | 0.6 million |
| Turin | Italy | 2018 | -8% | 0.9 million |

