Dear Resident,
Thank you for contacting the council about your recent experience at the civic recycling centre. We aim to provide a safe and efficient service for everyone.
Firstly, we would like to know your opinion of our staff. Were they able to assist you appropriately? (1)
Secondly, we would like to hear your views on the organisation of the centre. Did you find it easy to access the correct area for your waste? (2)
Finally, please share any suggestions you may have for improving the service for residents. (3)Yours faithfully,
Customer Support Team
Local Council
Your notes:
- 1. Staff were polite but seemed poorly informed about what can be recycled
- 2. Entrance signs were confusing and queues were badly managed
- 3. Loud announcements every few minutes felt stressful; prefer calmer environment
