Mock 3. Aptis Advance. Writing Part 2.

Dear Patient,

Thank you for visiting Riverside Health Centre. We are currently reviewing our services and would like to hear about your recent appointment.

Firstly, we would like to know your opinion of our staff. Were they able to support you appropriately? (1)
Secondly, please comment on the organisation of the clinic. Did you find the appointment system and waiting times satisfactory? (2)
Finally, we would welcome any suggestions for improving patients’ experiences in the future. (3)

Yours faithfully,
Patient Services
Riverside Health Centre

Your notes:

1. Receptionist polite, but doctor rushed and didn’t listen properly
2. Appointment ran 40 minutes late; no explanation given
3. Waiting room noisy; no clear system for calling patients

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