Dear Resident,
Thank you for contacting the council about your recent experience with our new neighbourhood parking permit system. We aim to make the process clear and accessible for all residents.Firstly, we would like your opinion of the online application process. Was it easy to complete? (1)
Secondly, please share your views on the payment stage. Did it work as expected? (2)
Finally, do you have any suggestions for improving the service for residents? (3)Yours faithfully,
Customer Support Team
Local Council
Your notes:
- Application form kept resetting; had to upload documents twice
- Payment page failed once and you weren’t sure if you’d been charged; stressful
- Suggest: clearer error messages + confirmation email immediately + phone support for older residents
