Mock 5. Aptis Advanced. Writing

Nombre *

Nombre

Apellidos

Correo electrónico *

PART 1. A. Hi there! Welcome to our cooking club. I personally enjoy baking desserts. What type of dishes do you consider the most difficult to cook? *

You are talking to some members in the cooking club chat room. Talk to them using sentences. Use 30-40 words per answer.

PART 1. C. The club organises monthly cooking challenges. Would you like to participate in some of them? Why or why not? *

You are talking to some members in the cooking club chat room. Talk to them using sentences. Use 30-40 words per answer.

PART 1. B. I’m not very skilled at making pasta from scratch. What type of cooking techniques are you good at? *

You are talking to some members in the cooking club chat room. Talk to them using sentences. Use 30-40 words per answer.

Part 2. You have received the following email. Read the email and the notes you have made. Write a reply using all the information in the notes you will fin at the end of this page (Writing Part 2), and express how you feel about the situation. Write 120–150 words. Recommended time: 15 minutes. *

Part 3. CityLife Online is a digital magazine that publishes short articles from readers on modern living. You have been asked to contribute an article on the subject of working from home in shared flats. You have already done some research on the subject in note and diagram form. Use the information from your research notes that you will find at the end of this page (Writing Part 3) to help you write an article that is both informative and interesting. Write 180–220 words. Recommended time: 20 minutes. *

Writing Part 2.

From: Customer Care Team, SwiftNet Home Broadband
Subject: Your recent support request

Dear Customer,
Thank you for contacting SwiftNet about the service disruption you reported. We aim to provide a reliable connection and helpful support.

Firstly, we would like your feedback on our technical support agent. Did they handle your case effectively? (1)
Secondly, please tell us about the reliability of the service after the call. Has the problem been resolved? (2)
Finally, we would appreciate any suggestions on how we could improve the experience for customers in similar situations. (3)

Kind regards,
SwiftNet Customer Care

Your notes:

Agent was friendly but kept reading a script; didn’t listen to the details
Connection improved for one day, then the same dropouts returned in the evening
Suggestions: offer a clear escalation option + send written steps by email + provide realistic timeframes

Writing Part 3

Working from home in shared flats

Your notes:

Shared flats can make remote work difficult: noise, limited space, competing schedules
Benefits: lower living costs; social contact; shared bills and resources
Challenges: privacy for calls; unreliable quiet time; tension over common areas
Practical solutions: agreed “quiet hours”; booking system for calls; basic etiquette (headphones, short meetings in shared spaces)
Some landlords/cities are adapting: offering small co-working rooms in buildings or discounted local co-working passes

Changes after introducing building co-working spaces (selected cities)

City	Country	Year introduced	Estimated increase in residents using shared work rooms	Urban population
Berlin	Germany	2020	+22%	3.7 million
Valencia	Spain	2021	+16%	0.8 million
Glasgow	United Kingdom	2019	+14%	0.6 million

L	M	X	J	V	S	D
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

Mock 5. Aptis Advanced. Writing

Writing Part 2.

Your notes:

Writing Part 3

Working from home in shared flats

Your notes:

Calendario